frequently asked questions

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You can be rest assured that ACM Commercial Cleaning Services takes Work, Health & Safety matters very seriously. In fact, the very nature of this kind of work, the use of ladders, working in public areas and at heights means we dedicate safety for our staff and the general public as a number one top priority.

As such, our cleaners are currently not permitted to work at heights exceeding 2 metres.

Absolutely. Safety is our number one priority and we will be happy to hand over any necessary (JSA) Job Safety Analysis or (SWMP) Site Waste Management Plan's. 

Depending on the building we can complete high pressure building cleans. All building cleans are subject to an inspection prior to quoting.  We can certainly perform all basic pressure washing duties such as driveways, footpaths and the security screens. We may be able to perform solar panel cleaning for you but will need to inspect the accessibility of them first. 

Yes, we are able to perform solar panel cleaning for you but will need to inspect the site an accessibility of them first. 

Each job is different in so many ways, types and amounts of rooms, windows etc which requires us to prepare a “Scope of Works” to quote from.

That's why it's imperative we organise a site visit so we can prepare a “Scope of Works” and provide you with an accurate quote plus measure any safety considerations there may be prior to work, which is required by law.

From there we can send through the pricing for your work to be completed.

 Yes. Please contact as all builders cleans require a site inspection prior to quoting. 

ACM Commercial Cleaning Services is devoted to protecting our planet and its future. We seek to conduct all aspects of our business in a way that protects the quality of the environment and yields a less toxic effect on both our staff and our clients.

We strive for continual improvement of our environmental performance through systematic management practice. To achieve this, we have implemented waste minimisation processes and are committed to the prevention of pollution, with the overall objective of reducing our overall environmental impact wherever possible.

OUR COMMITMENT

At ACM, we are committed to:

• Setting and periodically reviewing our environmental objectives and targets

• Complying with local environmental legislation

• Waste and energy minimisation and proper waste handling being considered at all times in existing operations and in the planning or purchasing of new plant, equipment, processes or substances

• Maintaining an environmental reporting system which informs management of important environmental developments

• Careful consideration of community      concerns on environmental issues relating to commercial cleaning practices

OUR OBJECTIVES

As part of our commitment to the environment, we strive to:

• Promote good environmental programs for our clients and actively seek partnering commitments; and

• Reduce all chemical usage by 50% and prioritise the use of natural, non-toxic cleaning products as soon as suitable alternatives become available; and

• Eliminate all plastic rubbish bags as soon as a viable alternative is sourced (recycled paper); and

• Use static cloths for dusting, and to re-use cleaning cloths; and

• Minimise water usage in the workplace by cutting water consumption by 20%

• Minimise electrical power usage in the workplace by turning off lights when night cleaning, in areas not being used (target of 10% savings)

• Collect paper, cardboard, plastic and glass waste for recycling purposes

• Purchase only environmentally friendly (biodegradable) cleaning products that are environmentally friendly (biodegradable) and to encourage our suppliers to provide cleaning products only in re-usable containers

• Reduce unnecessary paper usage (by using electronic mail)

• Purchase recycled products when there is a viable alternative

• Educate, train and motivate staff to conduct their activities in an environmentally responsible manner and promote recycling in the office

• Introduce composting (to reduce landfill waste) where possible and in co-operation with our customers

• Encourage employee participation in all environment programs. 

Electronic Funds Transfer (“EFT”) is the most common and preferred payment method and we’ve made it nice and easy for you by including our banking details on your invoice. Unless prior arrangements are made and approved in writing, we require payment immediately your clean is complete. 

Account facilities exist and may be established for commercial clients where a Cleaning Services Agreement has been executed. This allows for us to send through a tax invoice to your accounts team and payment can be affected via EFT within the agreed terms. 

A common misconception is that rainy weather will make freshly cleaned windows dirty. 

This is incorrect!

The three major things that cause windows to become dirty are: 

1. Pollen; and 

2. Insect droppings; and 

3. Dust 

If these are present on the glass when it rains, the residue in the rain attaches itself to the dirt and often makes the windows look worse. However, if the windows are cleaned, then the rain will simply sheet off the clean glass and the windows continue to remain clean. 

Working outside in the rain does present a Work Health & Safety concern for window cleaners as there are risks of slipping, tripping and falling from heights. If weather conditions are stormy, windy or the day has heavy continuous rain we will contact you to reschedule for another day and time. 

If isolated showers are forecast for the day, we will proceed with bookings so long as we feel it is safe to do so. 

No ladders will be used or work from heights will be conducted in wet conditions and we may need to reschedule to complete outside work if showers or isolated stormy conditions persist during the clean. 

We understand that life can create some unforeseen events at times and you may have to reschedule a clean. We are more than happy to accommodate this, all that we ask is that your cancellation is made at least 3 business days prior to your booking otherwise there is a cancellation fee equivalent to the greater of $175 or 20% of the total cost of the clean. This is due to lost time and expense incurred as a result of scheduling problems.

If we arrived but we were unable to access the site due to no fault of our own such as there being nobody there to let us in, there is a cancellation fee equivalent to the greater of $175 or 20% of the total cost of the clean.

We thank you greatly for your co-operation and understanding in this regard.

Yes, as a reminder we can call you at a pre-determined time sometime in the week leading up to your appointment. 

Yes, please contact us to arrange.